CRM FOR TEXTILES & GARMENTS
Share the collection once. Follow every buyer with context.
Connect your product catalogue to buyer enquiries, sample requests and quotation follow-ups so your sales team knows what each retailer wants.
Opens WhatsApp with a message about your business. Send it when you’re ready.
SOUND FAMILIAR?
The work is real.
The chasing can be simpler.
You send catalogues all day. A retailer asks for a sample, another wants a bulk rate, and the product reference gets buried in photos and chats.
When everything is scattered
- The same catalogue sent repeatedly by different staff.
- Product references missing from buyer enquiries.
- Sample and wholesale quote requests hard to follow.
With a connected CRM workflow
- A shareable catalogue with product-specific enquiry actions.
- Buyer, collection, quantity and requirements in one record.
- Sample dispatch and quotation follow-ups assigned to sales.
SEE THE WORKFLOW
From the first enquiry
to a useful next action.
Choose a stage to see what your team does and what gets easier. This is an example we can adapt to your process.
Show the collection
Create a mobile-friendly catalogue with collections, product references and agreed wholesale details.
Read the complete workflow
Show the collection
Create a mobile-friendly catalogue with collections, product references and agreed wholesale details.
Retailers can browse before they contact you.
Capture the buyer’s request
Send catalogue form enquiries into the CRM with selected product, quantity and buyer location.
Your team knows which item started the conversation.
Qualify the requirement
Assign a salesperson and record buyer type, MOQ discussion and delivery expectations.
Wholesale discussions start with useful context.
Track samples and quotes
Record sample requests, dispatch references, rates and the next callback.
The team can see what the buyer is waiting for.
Manage repeat interest
Record the order handoff and plan relevant collection follow-ups with the buyer’s permission.
Repeat enquiries build on the existing relationship.
Would this make your team’s day easier?
Tell us how you handle enquiries today. We can map the steps around your business.
THE OWNER’S VIEW
Know what needs attention.
Without asking everyone.
A useful CRM turns daily updates into a shared view. Agree the fields and outcomes that matter, then give your team a consistent way to record them.
Explore CRM capabilitiesYour working-day overview
Buyer enquiries by collection
Sample requests awaiting action
Wholesale quotes to follow up
Repeat buyers and open opportunities
HOW WE MAKE IT FIT
Start with your process.
Build a practical first version.
Your existing tools, staff responsibilities and customer journey shape the setup.
- 01
Map your working day
Show us where enquiries arrive, who responds and where follow-ups slow down.
- 02
Connect and configure
Agree the pipeline, fields, owners and reminders. Connect the supported sources and tools you need.
- 03
Review and hand over
Walk through example enquiries, confirm the handoffs and get guidance for the team using the workflow.
We confirm integrations, account permissions, messaging consent and provider charges during scoping. Automated messages use supported channels and the required templates where applicable.
QUESTIONS BEFORE YOU START
A little more clarity.
Do we need a full ecommerce store?
A catalogue and enquiry workflow can be a practical starting point. Payments, live stock and online ordering can be considered when your process needs them.
Can we retain our current stock or accounting software?
Yes. This workflow can focus on buyer enquiries. Any stock, order or accounting connection will be assessed and scoped separately.
Does this include running our Meta ads?
This workflow captures and manages enquiries from connected sources. Ad campaign management is a separate service and can be discussed if you need it.
MAKE YOUR NEXT STEP EASIER
Your process.
With less chasing.
Tell us about your textiles & garments business and the tools you use today. Let’s work out where a CRM can help first.
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